Getting help with gambling

Pokies Explained editorial team. Last reviewed September 2026.

Help is free, confidential and available any time. You don't have to wait until things are serious, and you don't have to be the person gambling to reach out.

Talk to someone now

Gambling Help Online offers free counselling by phone, live chat and email, 24 hours a day, 7 days a week. Call 1800 858 858 or visit gamblinghelponline.org.au. They can also connect you with face-to-face services near you.

If you are in crisis or thinking about harming yourself, call Lifeline on 13 11 14. In an emergency, call 000.

Signs gambling may be causing harm

  • Spending more money or time than you intended, more often than not.
  • Chasing losses by gambling again to win back money you've lost.
  • Borrowing money, selling things or missing bills because of gambling.
  • Hiding gambling from people close to you.
  • Feeling anxious, low or irritable when you try to cut back.

Any one of these is a reason to talk to someone. Gambling harm is common in Australia and counsellors hear these stories every day.

Block yourself from gambling

BetStop

BetStop is the National Self-Exclusion Register. Registering blocks you from all licensed Australian online and phone wagering providers at once, for a period you choose, up to permanently. It's free and you can sign up at betstop.gov.au.

Venue self-exclusion

Pubs, clubs and casinos have their own self-exclusion programs, run through state-based schemes or industry bodies. A gambling help service can arrange exclusion from several venues at once.

Bank and device blocks

  • Many Australian banks let you block gambling transactions from within their app.
  • Blocking software can stop access to gambling websites and apps on your phone and computer, including offshore sites that BetStop doesn't cover.

If someone you care about gambles

Family members and friends can call Gambling Help Online too. Counsellors can help you work out how to raise the subject, protect your own finances, and look after yourself. Some practical steps:

  • Talk at a calm time, not straight after a loss. Focus on how things are affecting you, rather than blaming.
  • Separate your finances where you can, and don't lend money to cover gambling debts.
  • Get support for yourself, whether or not the person is ready to change.

Money worries

The National Debt Helpline (1800 007 007) offers free, independent financial counselling, including help with gambling-related debt.